Our Custom Filter Fit Promise
We want ordering a custom HVAC filter to feel simple and low-risk.
If the custom filter you ordered does not fit your HVAC system,
contact FilterHome within 30 days of delivery.
We will provide free fit exchanges for the affected
custom filter and manufacture a replacement using your corrected
measurements.
Your replacement filter will be shipped using standard shipping
at no additional charge.
What Qualifies for a Free Fit Exchange?
A custom filter may qualify for our free fit exchange when:
- The custom filter does not properly fit your HVAC filter opening.
- You contact us within 30 days of receiving the order.
- The filter has only been test-fitted and has not been used in an operating HVAC system.
- You provide the corrected measurements needed to manufacture the replacement.
The free fit exchange applies to correcting the dimensions of the
original custom filter. Changes to filtration level, quantity, or
other product selections may require payment of any applicable
price difference.
How to Request an Exchange
If your filter doesn't fit, contact us and we'll walk you through it.
Please include:
1
Your order number
Include the order number from your FilterHome confirmation email.
2
A quick photo
Send a photo showing the filter and, when helpful, the area
where it needs to fit.
3
Your corrected measurements
Provide the exact width, length, and depth you need for the
replacement filter.
Contact FilterHome
Damaged, Defective, or Incorrect Filters
If your order arrives damaged, defective, or different from the
specifications you ordered, contact us as soon as possible.
We'll review the issue and make it right, which may include a
replacement or refund where appropriate.
Refunds on Custom-Made Air Filters
Because custom air filters are manufactured specifically to the
measurements selected for your order, they generally cannot be
restocked or resold.
For that reason, custom filters are generally
not eligible for a refund due to a change of mind or an
incorrect customer measurement. Instead, sizing issues are
handled through our free fit exchange described above.
This does not limit any rights or remedies that may be required by
applicable law.
Order Changes & Cancellations
Need to change a measurement or cancel your custom-filter order?
Contact us as quickly as possible.
We may be able to modify or cancel the order if manufacturing has
not yet begun. Once production has started, custom orders may no
longer be eligible for cancellation.
Standard Air Filters
This page applies specifically to custom-made FilterHome air filters.
Return terms for standard-size products may be different.
For other products, please review our general
Return & Refund Policy.
COMMON QUESTIONS
Custom Filter Exchange FAQ
What if my custom air filter doesn't fit?
Contact FilterHome within 30 days of delivery. If your order
qualifies, we'll make one replacement using your corrected
measurements and ship it at no additional charge.
What if I measured the filter incorrectly?
Measurement mistakes can happen. Our Fit Promise allows one free
fit exchange for an eligible custom filter so we can remake it
using the corrected measurements.
Do I have to pay for the replacement filter?
An eligible fit exchange includes one corrected replacement
filter at no additional product charge, along with standard
shipping for the replacement.
Can I return a custom filter for a refund?
Because custom filters are manufactured to the measurements
selected for your order, they generally aren't refundable for
measurement errors or a change of mind. Fit problems are handled
through our Fit Promise.
Can I exchange a used air filter?
The Fit Promise is intended for filters that have been test-fitted
but not used in an operating HVAC system.
