Shipping

Shipping Policy

Free shipping on every order, made and packed on Long Island. Here is the short version first, then the full policy.

The short version

Shipping in Plain Words

Topic	In plain words	Full details
Shipping cost	Free on every order. No minimum.	Read
Where we ship	All 50 states, Washington D.C., Puerto Rico and military addresses. U.S. only.	Read
Making your order	1 to 2 business days for standard sizes, 1 to 3 for custom sizes.	Read
Delivery time	1 to 3 business days to NY, NJ and CT after it ships, 2 to 5 to most other states, longer to the West Coast, Alaska and Hawaii.	Read
Damaged package	Email us within 14 days of delivery with photos and we send a new one free.	Read

This is a summary. The full policy below is the one that applies.

The Full Shipping Policy

FilterHome Shipping Policy

Where We Ship

FilterHome manufactures air filters in-house on Long Island, New York, and ships to all 50 U.S. states, Washington D.C., Puerto Rico, and U.S. military addresses (APO/FPO/DPO).

We currently ship within the United States only.

Shipping Rates

Free shipping on every order. No minimum purchase. The price you see at checkout is the price you pay.

Processing Time

Processing time is how long it takes us to make and pack your order. It is separate from shipping transit time.

Order type	Processing time
Standard sizes	1–2 business days
Custom and odd-size filters	1–3 business days
Subscription refills	Shipped on your selected schedule

Custom filters are cut to your exact measurements after you place your order. Orders placed on weekends or U.S. holidays begin processing the next business day.

Transit Time

Once your order ships, estimated delivery is:

Destination	Estimated transit
New York / New Jersey / Connecticut	1–3 business days
Rest of continental U.S.	2–5 business days
West Coast (CA, OR, WA, NV, AZ)	3–7 business days
Alaska, Hawaii, Puerto Rico, APO/FPO	5–10 business days

We ship via FedEx, UPS, and USPS, selected per order based on destination and package size. Transit times are estimates provided by the carrier, not guarantees. Carrier delays and severe weather are outside our control.

Total time to receive your order = processing time + transit time.

Order Tracking

You will receive a confirmation email when you order, and a second email with tracking as soon as your order ships. If you have not received tracking within 3 business days of ordering, email us at orders@filterhome.com.

Address Accuracy

Please double-check your shipping address at checkout. We are not responsible for orders delivered to an incorrectly entered address.

If a package is returned to us as undeliverable, we will contact you to arrange reshipment. For addresses entered incorrectly at checkout, reshipping costs are the customer's responsibility.

Lost, Delayed, or Damaged Packages

If your order arrives damaged, email orders@filterhome.com within 14 days of delivery with photos of the packaging and the filter. We will replace it at no cost to you.

If tracking shows your package as delivered but you cannot find it, please check with neighbors and building management, then contact us. We will help you file a claim with the carrier.

If tracking has not updated in 5 business days, contact us and we will investigate with the carrier.

Subscriptions

Subscription orders ship automatically on the schedule you chose, with free shipping on every shipment. You will receive a reminder email 3 days before each renewal.

To change your address, skip a shipment, or cancel, manage your subscription in your account or see our Purchase Options Cancellation Policy.