Returns & exchanges

Something Not Right? We'll Make It Right.

30-day returns on unused filters, a free swap if you ordered the wrong size, and a free replacement if anything arrives damaged.

Start a return Read the FAQ

Our promise

If Something's Wrong, Here's What Happens

If...	Tell us within	What you get	Cost to you
You changed your mind	30 days	A full refund for unused filters in their original packaging	Return shipping
You ordered the wrong size	30 days	The right size, shipped free. Keep or recycle the wrong one	$0
It arrived damaged or wrong	14 days	A free replacement. Just send us a photo	$0
Your custom filter doesn't fit	30 days	A free remake with your corrected measurements	$0

Custom-size filters can't be returned for a change of mind. See the full policy.

How to Start a Return

Contact us firstEmail support@filterhome.com or call or text us. Include your order number and what went wrong.
We reply with the stepsWe tell you where to send it, or we ship your new filter right away.
Get your refund or swapRefunds go back to your original payment method once your return arrives.

The Full Policy

Last updated: October 12, 2026

Returns

Return eligibility depends on the items in your order.

Where returns are accepted, items must be returned in the same condition they were received, unworn or unused, with tags, and in their original packaging or as otherwise indicated in the return instructions. We may reduce your refund if the item has been used, damaged, or handled more than necessary.

How to start a return

Whether return or cancellation requests are accepted depends on the terms above and your rights under applicable law.

Unless we state otherwise or applicable law requires otherwise, you are responsible for return shipping costs for change-of-mind returns.

Damages and issues

Please inspect your order when you receive it and contact us immediately if an item is defective or damaged, or if you received the wrong item.

Exceptions and non-returnable items

Some items may not be eligible for return, as stated in the return terms above or on the product listing, website, or in-store at the time of purchase.

Exchanges

Refunds

We will notify you after we receive and inspect your return and let you know whether the refund was approved. If approved, you will be refunded to your original payment method, unless otherwise stated. Your bank or payment provider may need additional time to process and post the refund.

If you do not see your refund within a reasonable period of time since your refund was approved, contact us.

This policy does not limit any rights you may have under applicable consumer protection laws, including rights that may apply if goods are defective, not as described, not delivered within the required or agreed timeframe, or otherwise do not comply with applicable law.

Contact

To request a cancellation, start a return, inquire about a return, ask about an exchange or report damaged items, please contact us at filterhomeofficial@gmail.com.

Real people, right here